The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
https://www.mutts-n-bones.com/pages/size-chart
Full care instructions and video guide in the link below https://www.mutts-n-bones.com/pages/care-instructions
Full policy in the link below. Returns/ Exchanges accepted on a case by case based. Personalized items are non-refundable but will work with customer if there is an issue with the size ordered.
https://www.mutts-n-bones.com/pages/return-exchange-policy
3/8" buckles have a delicate spring mechanism that holds the snap in place but it will break if forced or taken off regularly. I don't recommend the 3/8" metal buckles for collars that are taken off regularly.
Velvet needs special care. I recommend spot cleaning and steam to soften velvet again. You can also spray scotchgard before use for extra protection ( not recommended for dogs with sensitive skin). We offer more tips on our website https://www.mutts-n-bones.com/pages/care-instructions
Our polished metal buckles/ hardware are stunning but not recommended for every dog. Depending on your dog, these buckles will start to lose their luster if not properly cared for.
- I do not recommend these buckles for active dogs or for water use.
- We use Zinc Die-Cast Flat Side-Release Buckles in different plated finishes.Our hardware is metal plated unless stated otherwise
If buckle develops scratches, dents, etc we consider this normal wear and tear.
Unfortunately, our collars are not indestructible, and the longevity of your item will depend on the behaviors of your dog and/or its playmates!
You know your dog and what items will be used for. The lighter the color, the more visible dirt and stains will be. I strongly recommend a darker color if your dog is active and plans to use collar/leash/harness daily. I also advise keeping away from our velvet collection. These items are made using velvet which is very soft and luxurious but it can also be difficult to clean especially if you order metal hardware. We can always give you a recommendation if you are unsure about the item you are looking to order :)
*Color may look slightly different than what is shown due to color discrepancies on images uploaded to Etsy.