Processing time
7-10 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
$35.00
Velvet Personalized Dog Collar in Light Moss
📏 COLLAR SIZING
( drop down menu lists available sizes) please refer to size chart for guidance or contact me if unsure
📦 PRODUCTION
All items take 1-2 weeks to ship. Personalized/ Harnesses Items can take up to 2 weeks. If you have any special requests, please contact me before ordering. We can’t promise any special requests after order is placed. We have to check our workload before rushing any orders. ALL PRODUCTS ARE MADE-TO- ORDER
👕 CARE INSTRUCTIONS / RETURN POLICY
Further instructions available on our site www.mutts-n-bones.com
Velvet can be cleaned but it is a bit high maintenance. Not recommended for dogs that are super active or prone to get dirty. Darker colors are more suitable for
collars that will be worn daily. Metal hardware is plated so could stain light colors over time.
🛍 MORE MATCHING VELVET ITEMS ( please see our velvet section for full selection)
SETS: https://www.etsy.com/listing/655310092
DAINTY VERSION: https://www.etsy.com/listing/636393041
BRACELET: https://www.etsy.com/listing/660541683
LEASH: https://www.etsy.com/listing/622041640
HARNESS: https://www.etsy.com/listing/744137349
🔎 P O L I C Y
PLEASE SEE POLICY SECTION FOR SHIPPING INFORMATION, RETURN EXCHANGE POLICY
All items are made with your dogs safety in mind using high quality supplies. No collar is indestructible so please keep a close watch for wear and tear. Replace collars when necessary. Please read policy for further information.
*Color may look slightly different than what is shown due to color discrepancies on images uploaded to Etsy
🔎 GENERAL HARDWARE DISCLAIMER
Hardware is plated so with time it will be begin to fade and lose it's gold color. Dings and scratches are inevitable on polished buckles depending on the energy of the dog. We won't replace a buckle because it has been scratched by dog use.Buckles have a spring mechanism which I recommend putting on and taking off with care to not break the spring. Buckles are guaranteed for up to 2 months so if it does break, we will gladly replace it, if the collar is returned to us within that time frame to us.
Items will not be replaced because they got dirty. We all know our dogs and know what style of collar is suitable for them. Velvet is not suitable for all dogs
7-10 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We showcase size charts in all our listings but if you have any doubts, please contact me before ordering. All our products are made-to-order and sizes can be adjusted to accommodate your dogs measurements.
NYLON/ RIBBON STYLES- Wash in cold water and lay flat to dry
VELVET STYLES - only wash if absolutely necessary. Recommend spraying with
ScotchGard and spot clean.
FABRIC STYLE - wash in cold water and lay flat to dry or if you dry in the dryer (low
heat recommended) Can be ironed flat.
If you have any questions, please feell free to contact me
Full policy in the link below. Returns/ Exchanges accepted on a case by case based. Personalized items are non-refundable but will work with customer if there is an issue with the size ordered. Harnesses are non-refundable but can be resized if mailed back
3/8" buckles have a delicate spring mechanism that holds the snap in place but it will break if forced or taken off regularly. I don't recommend the 3/8" metal buckles for collars that are taken off regularly.
Velvet needs special care. I recommend spot cleaning and steam to soften velvet again. You can also spray scotchgard before use for extra protection ( not recommended for dogs with sensitive skin).
Our polished metal buckles/ hardware are stunning but not recommended for every dog. Depending on your dog, these buckles will start to lose their luster if not properly cared for.
- I do not recommend these buckles for active dogs or for water use.
- We use Zinc Die-Cast Flat Side-Release Buckles in different plated finishes.Our hardware is metal plated unless stated otherwise
If buckle develops scratches, dents, etc we consider this normal wear and tear.
Unfortunately, our collars are not indestructible, and the longevity of your item will depend on the behaviors of your dog and/or its playmates!
You know your dog and what items will be used for. The lighter the color, the more visible dirt and stains will be. I strongly recommend a darker color if your dog is active and plans to use collar/leash/harness daily. I also advise keeping away from our velvet collection. These items are made using velvet which is very soft and luxurious but it can also be difficult to clean especially if you order metal hardware. We can always give you a recommendation if you are unsure about the item you are looking to order :)
*Color may look slightly different than what is shown due to color discrepancies on images uploaded to Etsy.